At Mannwo Sports, customer satisfaction is our priority. We strive to deliver high-quality sports equipment and accessories. Please read our Refund & Returns Policy carefully before placing an order.
1. Return Eligibility
Products may be returned within 7 days of delivery if they meet the following conditions:
- The item is unused and in its original condition.
- All original tags, labels, manuals, and packaging are intact.
- The product has not been damaged due to misuse, negligence, or improper handling.
- A valid proof of purchase or order number is provided.
2. Non-Returnable Products
The following items cannot be returned or exchanged:
- Customized or personalized products.
- Products made specifically on customer request.
- Used sports equipment.
- Innerwear, socks, mouth guards, or hygiene-related products.
- Gift cards or promotional items.
- Products damaged due to improper use.
3. Damaged, Defective or Wrong Product
If you receive:
- A damaged product
- A defective product
- An incorrect product
Please notify us within 48 hours of delivery.
To process your claim, you must provide:
- Order number
- Clear photographs of the product
- Photos of the shipping package
- An uncut parcel opening video (recommended for faster verification)
After verification, Mannwo Sports will provide:
- A replacement product, or
- A full refund, or
- Store credit (as applicable).
4. Return Process
To request a return:
- Contact our customer support.
- Share your order number and reason for return.
- Wait for return approval.
- Pack the product securely in its original packaging.
- Ship the product to the address provided by our support team.
Returns sent without prior approval may not be accepted.
5. Refund Policy
Once the returned product is received and inspected:
- Approved refunds are processed within 5–7 business days.
- Refunds are credited to the original payment method.
- Bank processing times may vary depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our mistake.
6. Exchange Policy
Products may be exchanged for:
- Manufacturing defects
- Wrong size (subject to stock availability)
- Incorrect item delivered
Exchange requests must be made within 7 days of delivery.
7. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. Customers may request a return after delivery if the product is eligible under this policy.
8. Vendor & Wholesale Orders
Orders placed under vendor, dealer, wholesale, or bulk purchase programs are generally non-returnable and non-refundable, except in cases where:
- The wrong products were supplied.
- Products were damaged during transit.
- Manufacturing defects are confirmed.
Replacement or refund requests are subject to inspection and approval by Mannwo Sports.
9. Shipping Charges
- Customers are responsible for return shipping costs unless the return is due to an error by Mannwo Sports.
- Shipping charges paid during the original purchase are non-refundable.
10. Refund Processing Time
| Payment Method | Estimated Refund Time |
|---|---|
| UPI | 2–5 Business Days |
| Credit/Debit Card | 5–7 Business Days |
| Net Banking | 5–7 Business Days |
| Wallets | 2–5 Business Days |
11. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Mannwo Sports
Email: support@mannwosports.com
Phone: +91 9471559810
Working Hours: Monday – Saturday, 10:00 AM – 7:00 PM